In light of the significant increase in chargebacks resulting from COVID-19, Visa, Mastercard and American Express recently issued guidance to assist acquirers, issuers, and merchants in navigating the dispute process. Below is a summary of that guidance. Visa On March 27, 2020, Visa released a bulletin titled “Managing Disputes Through COVID-19: Programs, Best Practices and FAQs to Help Clients” in which it provides guidance about managing and responding to disputes as a result of COVID-19.
Continue Reading Card Brand Guidance for Managing COVID-19 Related Chargebacks